Refund policy
Return Policy – our store
Thank you for shopping with our store. We want you to feel confident with every purchase. If your order is not quite right, our support team is here to help.
Returns
Items may be returned within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused, unopened where applicable, and in its original condition
- Free from stains, odors, makeup marks, pet hair, damage, or signs of use
- Returned with the original packaging, tags, labels, seals, accessories, and protective materials included
- Accompanied by a valid proof of purchase or order number
Please make sure returned items are carefully packaged to prevent damage during transit.
Return Process
To request a return, please contact our support team at:
📧 hedgers-fillip.6t@icloud.com
Please include your order number, the reason for return, and clear photos or videos if the item is damaged, defective, incorrect, or not as expected.
Once your request has been reviewed and approved, we will provide return instructions and the return address. Please do not send the item back before receiving approval from our support team.
Shipping Costs
Return shipping costs may be covered depending on the situation.
If the return is caused by our error, such as receiving a damaged, defective, or incorrect item, we will provide further assistance.
If the return is due to personal reasons, such as ordering the wrong size, choosing the wrong color, changing your mind, no longer needing the item, or selecting the wrong product, the return shipping fee may be the customer’s responsibility.
Original shipping fees may not be refundable unless the return is due to our error.
Refunds
Refunds will be issued after we receive and inspect the returned item.
Please allow up to 14 days for us to process your refund after the returned item has been received. Depending on your bank or payment provider, it may take 1–2 billing cycles for the refund to appear in your account.
You will receive an email confirmation once your refund has been processed.
Exchanges
We may be able to assist with product exchanges depending on availability. If you would like to exchange an item, please contact us first with your order number and the item you would like to exchange.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
📧 hedgers-fillip.6t@icloud.com
Please include your order number and clear photos or videos showing the issue. We will review your case and provide a suitable solution.
Non-Returnable Items
The following items may not be eligible for return:
- Items with makeup marks, deodorant marks, perfume, pet hair, or visible signs of use
- Products missing original packaging, tags, labels, seals, accessories, or protective materials
- Customized or personalized products
- Gift cards
- Digital products
- Items returned without prior approval
Contact Us
For any questions regarding this Return Policy, please contact us at:
📧 hedgers-fillip.6t@icloud.com