Shipping Policy – our store

Please review our shipping policy before placing an order. This policy applies to all purchases made through our store.

Shipping & Delivery

At our store, we work with reliable shipping partners to deliver your candles and home fragrance safely and efficiently. We aim to process and ship every order as quickly as possible.

Delivery times are estimated and may vary depending on your location, product availability, warehouse processing, customs clearance, and logistics conditions.

Order Processing Time

• Processing Time: 3–7 business days
• Estimated Shipping Time: 14–30 business days

Processing time includes order confirmation, product inspection, packaging, and dispatch preparation. Additional time may occasionally be required for quality checks, secure packaging, or high order volume.

International Shipping

We offer worldwide shipping to most countries and regions.

Please note that customs duties, import taxes, VAT, or other local fees may apply depending on your country or region. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

Product Packaging Notice

Products may be packaged differently depending on product type, size, supplier packaging, or shipping requirements.

Product packaging may vary slightly from the photos shown on our website due to product batch updates or supplier packaging changes.

Shipping Delays

While we do our best to deliver orders within the estimated timeframe, delays may occur due to high order volume, customs inspection, weather conditions, carrier delays, holidays, or other unexpected circumstances.

If your order experiences a significant delay, please contact our support team and we will assist you with the latest available tracking information.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email. Please allow some time for tracking information to update after the package has been dispatched.

Tracking updates may take several business days to appear, especially during peak seasons, international transit, or customs processing.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information. our store is not responsible for delivery failure, lost packages, or delays caused by incorrect or incomplete addresses provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist before the order is shipped.

Damaged or Missing Packages

If your package arrives damaged or if an item is missing from your order, please contact us as soon as possible with your order number and clear photos of the package, shipping label, and received items.

We will review the issue and provide further assistance based on the situation.

Returns

For details about returns, exchanges, and refunds, please refer to our Return Policy.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact our support team:

📧 hedgers-fillip.6t@icloud.com